OVERLAND PARK, Kan. — A single Overland Park family prepared their Xmas family members getaway pretty much a calendar year ago, only for it to be absolutely ruined on Christmas Working day.
The Hargesheimer family was on board their connecting flight to Cancun for a complete of 9 minutes prior to everybody was ushered off the airplane for a mechanical concern.
They mentioned Southwest Airlines agents explained to them they would get a new flight following theirs was canceled — but they in no way did. The Southwest cancellations still left them stranded in the Houston airport, scrambling to figure out what to do future.
“Then we experienced to scramble to get two lodge rooms in close proximity to the airport to spend the night and then you woke up at 5 in the morning to go obtain any rental car or truck to get property and you discovered a remaining 15 passenger van,” Mindy Hargesheimer reported to her spouse Dan.
They loaded up for the 15-hour generate residence from Houston back to Overland Park, however in shock at what took place.
“There were being all these levels of like irritation and confusion and laughing and just, like, what is taking place, and then you comprehend that most people else is likely via it,” Hargesheimer claimed.
Like countless numbers of other Southwest travellers, the Hargesheimers are left striving to figure out if they’ll get a refund for their flights, moreover the resort rooms, rental car or truck and excess expenditures they weren’t scheduling on.
Officers with Southwest say the new wintertime storm is to blame.
Southwest Airways has canceled thousands of flights throughout the country due to the fact Christmas weekend. The airline claimed initial cancellations from the storm snowballed into a chaotic problem.
“The cancellations just compiled a single immediately after another to 100 to 150 to 1,000,” Southwest spokesperson Jay Mcvay said. “With those people cancellations and as a outcome, we conclusion up with flight crews and airplanes that are out of place and not in the metropolitan areas that they need to be in to continue to operate our functions.”
The Hargesheimer family members reported they are allowing things settle down a bit prior to they try out to arrive at a person with Southwest, but they hope to inevitably get some answers — and refunds.
“Probably not likely to phone them for a although. It seems like no 1 is truly getting via, so most likely wait on that, Dan Hargesheimer claimed. “And I don’t assume we’re heading to ebook nearly anything anytime shortly. We’re variety of burnt out with airports.”
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