AN act of kindness brought a mum to tears after her young family was scammed out of a caravan holiday in Wales.
Planning to take their three children to a caravan park in Towyn, North Wales, Rachel Edwards was devastated after realising the caravan firm she was liaising with was not a legitimate company.
As her usual caravan company was fully booked, Rachel was given the contact details of another firm and paid a deposit to book her family’s summer holiday.
With little information given to the mum-of-three, she contacted the company closer to the time of the holiday but was informed they had no record of her booking.
Despite her reservations, Rachel paid the remainder of the money to the firm but was unable to contact the firm from this point onwards.
Rachel said: “We were planning to go to Towyn for a week as that’s where we always go and when we’ve taken the kids before, they love it because there is so much to do.
“When I heard nothing back [from the company], I decided to ring them and that’s when I heard an automated voice saying this number is no longer in use.
“My heart sunk and I instantly felt sick because I knew that there wasn’t going to be a holiday, and I’m now going to have to break the news to my children who had been so excited for it.”
Not wanting to let this experience ruin her children’s summer, Rachel and her partner decided to take them camping in Towyn as a second-best option.
Shopping for camping equipment in Clockface Aldi, the family got talking to a man about their experience who told them about the beauty of camping holidays.
After hearing about their scam, the man went off to buy the couple a bottle of rosé wine to try to make up for the experience.
Also hearing about the caravan scam, Paul, an Aldi shopworker, later paid for the family’s shopping without their knowledge, telling them to “put the money towards your holiday”.
Once she had realised what the cashier had done, Rachel said: “My jaw hit the floor and tears instantly came to my eyes.
“Especially with the cost of living rising, I was completely shocked that someone would do such a thing.
“We were in no way telling people for a sob story or to gain anything from it, we were just having a general chit chat about it.
“Nothing like this has ever happened to us before and we were just completely blown away.”